Posted: 08 May 2024

Location: Dubai

Job Title: Call Center Associate

Location: Dubai, UAE

Job Type: Full-time

Job Summary:

We are currently seeking motivated individuals to join our team as Call Center Associates. As a Call Center Associate, you will be responsible for handling inbound and outbound calls from customers, addressing inquiries, providing information about products or services, and resolving issues in a professional and efficient manner. The ideal candidate should have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service.

Key Responsibilities:

Answer incoming calls from customers promptly and professionally.

Provide information about products or services, including pricing, features, and availability.

Assist customers with placing orders, processing payments, and tracking shipments.

Resolve customer issues or complaints in a timely and effective manner, escalating to supervisors when necessary.

Follow up with customers to ensure their needs have been met and provide assistance as needed.

Make outbound calls to follow up on inquiries, confirm orders, or conduct customer satisfaction surveys.

Input and update customer information in the database accurately and efficiently.

Meet or exceed performance goals for call quality, customer satisfaction, and productivity.

Adhere to company policies and procedures, including compliance with data protection regulations.

Collaborate with team members and other departments to resolve customer issues and improve overall customer satisfaction.

Qualifications:

High school diploma or equivalent

Previous experience in a call center or customer service role preferred but not required.

Excellent communication skills, both verbal and written.

Strong problem-solving skills and the ability to think quickly on your feet.

Ability to remain calm and professional under pressure.

Proficiency in computer applications such as Microsoft Office and experience with CRM software is a plus.

Ability to work well in a team environment and collaborate effectively with colleagues.

Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Benefits:

Competitive hourly wage or salary

Opportunities for career advancement within the company.

Health insurance options (if applicable)

Paid time off and holiday pay

Employee discounts on products or services.

How to Apply:

If you are interested in joining our team as a Call Center Associate, please submit your resume and a brief cover letter to email: [email protected] or Whats App: 971521732081 outlining your relevant experience and why you would be a great fit for this role. We look forward to reviewing your application!

Phone No: 971521732081

Apply Email: [email protected]

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