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Customer Service Executive

Posted: 21 Mar 2023

Location: Dubai


Alchemy Business Services Ltd. is Hiring for the Major Port in UAE !!!!

Job Position: Customer Service Executive - Male

Qualification: Bachelor Degree

Industry : Shipping

Experience: 5 years in Shipping / Marine/Port/Operations

Salary : AED 6400+ Annual Benefits

Job responsibilities:
1. Maintain SOP for Client, Agent & vendors.
2. Responsible including documentation, customer service,
coordination, & handling gate pass, immigration.
3. Follow up on shipments with Sales, Customers & Agents.
4. Shipment Tracking & updating.
5. Ensure accurate and timely data entry into our operating system
6. Process, Monitors and Workflows on daily basis
7. Ensure accurate and timely client invoicing
8. Interact with our customers in arranging their shipments,
exceeding customer service expectations
9. Understand department process flow, constantly looking for areas of
improved efficiency
10. Ensure all customers' standard operating procedures are followed and
updated
11. Meet KPI standards, as per the company procedures
12. Overseas communications, timely responses to emails and requests
(internal and external)
Requirements:
- Skills Minimum of 5 years of previous experience in Shipping/ Marine & operations or a similar role
- Should be versatile and committed professional with fair knowledge and experience of Freight Forwarding, and Shipping in UAE.
- Must possess excellent communication skills.
- Experienced in MS office.
-Networking with agents to develop and maintain business relationships.
- Excellent interpersonal skills, workflow optimization and ability to learn.

As per Client requirement, Candidate with Port Experience and currently available in UAE are preferred.
Interested and experienced candidates presently available in UAE can share resume with "[email protected]”, subject "CSE-shipping". Shortlisted Candidates will be contacted for interview.


Phone No: -

Apply Email: [email protected]

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